What happens if not enough postage on eBay package?
If a postage discrepancy is detected, the USPS will automatically collect for underpaid postage, or refund for overpaid postage. Visit your dashboard under the section for Shipping Cost Adjustments to see if you have any postage costs to adjust.
Can an eBay seller ask for more postage?
Once someone's bought your item, you can't update the postage charges from what was originally shown on the listing unless the buyer wants to pay for combined postage for multiple items, or asks for express delivery and is willing to pay for the service.
How do I respond to a buyers note on eBay?
- From your feedback profile - opens in new window or tab page, find the feedback you'd like to reply to.
- Select Reply from the Action column.
- Enter your reply, then select Send.
Why do I have to pay for a shipping label on eBay if the buyer paid for shipping?
The buyer, when he pays, pays YOU the item price plus the shipping cost plus the state sales tax, if any. YOU then use the shipping amount that the buyer paid YOU to buy the label to ship the item.
What happens if you put insufficient postage?
Mail with insufficient postage that is refused by the addressee or otherwise undeliverable is: a. Returned to the sender with the reason for nondelivery “Returned for Additional Postage” if First-Class Mail with a return address.
What happens if I underpaid postage?
If a package is found to be underpaid, the USPS will automatically deduct the postage due from your USPS account. For overpaid packages, a refund will be issued in your Stamps.com account.
Do eBay sellers have to refund postage?
eBay returns: summary
Business sellers have to offer a minimum 14 days return policy. You have to refund the original postage costs. If the item is damaged or faulty you have to pay return postage costs. Once a return is requested, for any reason, you have 8 days to respond.
Can eBay seller refuse to combine postage?
You can't make a seller combine postage, they are not obligated to. You know you should have asked prior to bidding but considering you got the 3 item for $10.50 in total you are still doing ok even with $27.00 in postage.
Should eBay refund include postage?
If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. That means that you'll need to accept the return and cover the cost of return postage, even if you don't normally offer returns.
Should I reply to buyer feedback on eBay?
To try to resolve the issue, we recommend that you reply directly to the buyer's feedback, or ask the buyer to revise their original rating and comment.
Does eBay automatically remove negative feedback?
What are the guidelines? We automatically remove defects, adjust your late shipment rate, and remove feedback when: The buyer didn't pay for an order and you canceled it using Buyer hasn't paid as the reason. The defect, feedback, or late shipment was the direct result of an eBay site issue or program error.
How do I avoid paying for shipping label on eBay?
Go to Manage shipping labels - opens in new window or tab. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
Is paying for a shipping label the same as paying for shipping?
Does a Shipping Label Pay for Shipping? A shipping label, as mentioned, is a printed address label with prepaid postage. As such, you will be paying for shipping, which you don't have to pay at the post office.
Why do I have to pay for a shipping label if the buyer paid for shipping?
Being charged for shipping labels when buyer pays for shipping? Because the postage payment is coming out of the total they payed and went to your account. You are using the money they payed to buy postage they are not buying the label themself, just paying for it.
What does enough postage mean?
A single Forever stamp will be enough to send off an item in a commercial envelope measuring 11.5 inches (29 cm) by 5 inches (13 cm) and weighing 1 ounce (28 g) or less. Anything larger will require extra postage, which you can add up using a postage calculator.
How do I dispute underpaid postage?
If you think you were charged for underpaid postage incorrectly, you'll need to contact USPS directly at verifypostagehelp@usps.gov to dispute the charges.
What does sufficient postage mean?
It means add enough postage to send.
What happens if you put the wrong weight on a shipping label eBay?
You can't adjust it - you have to void the label and start over.
What happens if your package weighs more than shipping label USPS?
If it's heavier, you'll most likely want Priority Mail®; otherwise, you could be inadvertently underpaying the amount of postage due. If that happens, the package may come back to you, requiring it to be reshipped (and delaying delivery time), or the customer may be liable for paying the difference in postage.
Is it OK to overpay postage?
Yes, there's no rule against overpaying for postage. It may be unavoidable in some cases, such as mailing a postcard, which costs 35 cents to mail, and you only have Forever stamps (currently worth 55 cents).
Who pays return postage if eBay item is faulty?
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy.
How do I refund a buyer postage on eBay?
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
How do I do a partial refund or postage on eBay?
- Go to your Returns dashboard - opens in new window or tab.
- Select View return details beside the item.
- Select Offer a partial refund and then Continue.
- Enter the amount you wish to offer the buyer.
- You can choose to add a message to the buyer.
- Select Send offer.
Can you combine shipping on eBay if buyer already paid?
Combining shipping fees after the buyer paid
If a buyer has already paid for shipping, you can still offer a combined shipping discount by sending a partial refund to the buyer from the Orders - opens in new window or tab tab in Seller Hub or My eBay Sold - opens in new window or tab.
Do sellers have to combine postage?
While sellers aren't required to offer combined shipping, it's considered good business to do so. Buyers can either request a revised invoice from the seller or you can offer the discount automatically.
References
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