Why is my Ledger app not updating?
If your Ledger Live is outdated and you are not able to auto-update in Ledger Live, you need to download the latest installation file from the website. You do not need to uninstall your current version of Ledger Live. After the update, all the settings and accounts will remain in the new version.
Mobile: Use an OTG-cable to connect your Ledger Nano X to your Android smartphone (iOS not supported). Manage your crypto with Ledger Live mobile or any other compatible (web) app.
- Go to the Assets section.
- Tap Add more.
- Tap Import from Desktop.
- Scan the QR code.
- Select accounts you want to import.
- Tap Import.
...
Start Ledger Live and go to My Ledger.
- Click on My Ledger on the main menu.
- Connect and unlock your device.
- If asked, allow My Ledger on your device.
For most users with broadband connections and a relatively new machine, a full sync should take about six hours. If the sync process is not working the most likely reason is either a 1) a network issue or 2) blockchain data on your local machine is corrupt.
By uninstalling apps, you will not lose your crypto assets since your private keys always remain secure on your Ledger hardware wallet. Apps don't hold any sensitive information. You can freely uninstall them and reinstall them later. The private keys providing access to your crypto assets stay on your device.
- In Ledger Live, click on Settings.
- Click the Help tab.
- Click the Clear button to clear cache.
- Click Confirm after reading the instructions. You'll be redirected to the dashboard and Ledger Live will start the synchronization process.
Can Ledger Nano X operate on its own? Ledger Nano X requires either a desktop computer (at least 64-bit Windows 8.1, macOS 10.10 or 64-bit Linux) or a smartphone (at least iOS 9 or Android 7) to install apps, to add accounts, to check account balances and to manage secure transactions.
Both work with the Ledger Live mobile app, where investors can check crypto balances and make online transactions. But, Nano S users can only access Ledger Live via a Windows, Linux, Mac desktop, or Android 7+ device. In contrast, Nano X supports desktops, iOS, and Android devices.
Turn off any anti-virus, firewall and VPN software on your computer. Try again to access My Ledger or perform the genuine check. Whitelist Ledger Live in your anti-virus if that worked. Add Ledger Live to the list of exclusions on Windows Security.
Why does my Ledger balance not match my available balance?
As noted earlier, the ledger balance is the opening balance of your account of the day. It doesn't take into account any transactions that happen during the day. As a result, your available balance may differ from your ledger balance, which shows the figures at the day's start.
Balance looking off or missing a transaction? If your transaction is showing as completed from the sender but doesn't show in your Ledger wallet, the most common cause is an outdated version of Ledger Live. To check your Ledger Live version, go to Settings --> About --> Then it should display the version.

The update process will continue automatically. Ledger Live will display multiple progress loaders, while your Ledger Nano S displays Processing. Your device is successfully updated once Ledger Live displays Firmware updated.
Ledger Live is an excellent new and free product for Ledger users that only adds to the security, usability, and convenience of using Ledger devices. The features contained in the application only reinforce the fact that the Ledger hardware wallet is a must have for any serious cryptocurrency investor or enthusiast.
- Go to the DApp of your choice on desktop.
- Connect to WalletConnect. ...
- Open Ledger Live Mobile.
- Navigate to your Ethereum/Polygon or Binance Smart Chain account page.
- Tap on WalletConnect.
- Scan the QR code displayed on your screen.
- Review the connection details, then tap Connect.
The Ledger Live app communicates the intent (via bluetooth or physical connection) to your offline device.
To access your cryptocurrencies without Ledger Live you will need to go to an official link provided by the cryptocurrency project to connect your hardware to and interact with your coins.
Do I have to update my Ledger Nano if I am not using it? We recommend regularly updating your devices to benefit from the optimal security level and user experience offered by our products.
"Wallet Sync" is designed to help users quickly synchronize wallets on this network to other networks. When you transferred assets by the wrong network protocol (chain), this function can get your assets back.
At a certain amount of block confirmations, a transaction is considered as confirmed. The minimum number of confirmations varies between crypto assets, as each blockchain has its own block time. By default, Ledger Live sets the minimum number of confirmations to the amount of blocks that fit in 30 minutes.
What does clearing cache do on Ledger?
Clear the cache in Ledger Live to fix an incorrect balance or operation history. This forces a full synchronization of your operation history with the blockchain network.
Ledger Devices Are Uncompromised
This means that hackers can use this information to create social engineering attacks, which currently are a leading cause behind identity theft and security systems of all kinds being compromised.
It is a secure hardware device that stores private transaction keys and other sensitive data. Unlike internet and mobile wallets, a hardware wallet cannot be hacked without physical access to the device, making the money less vulnerable to theft in this method.
Ledger Nano S | Ledger Nano S Plus | |
---|---|---|
Apps capacity | Up to 6 apps | Up to 100 apps |
Storage space | 320 kB | 1.5 MB |
Bluetooth | No | No |
Battery | No | No |
Ledger Live 3.9 - Released on October 4th, 2022.
Never enter your recovery phrase on any other device. Anyone who gets your recovery phrase can take your crypto assets. Ledger does not store your private keys, nor ever asks for it.
No matter what, this phrase = your private keys. Whatever is secured on that device, your access to all of it is boiled down into this one phrase, meaning that even without the device itself, you can still access everything you own – as long as you have stored this phrase safely.
- Ledger Live More details. Wallet. ...
- MyEtherWallet More details. Wallet. ...
- Metamask More details. Wallet. ...
- MyCrypto More details. Wallet. ...
- Binance DEX More details. DEX. ...
- IDEX More details. DEX. ...
- Kyber Network More details. Swap. ...
- Paradex More details. DEX.
What makes Ledger so secure is that your private keys never leave your Ledger device. Transactions are signed directly on the device. Your private keys are never sent over Bluetooth and your cryptocurrencies remain safe even if your smartphone is compromised.
The Ledger Nano X features Bluetooth Low Energy (BLE) connectivity enabling it to be used with Android or iOS devices without the need of a cable.
Why is ledger balance different from available balance?
This difference is important to understand because you should usually only make payments according to how much is in your ledger balance. The ledger balance is the actual amount you have, while the available balance is the potential amount you have once all as yet unprocessed transactions have been completed.
A corporate account's average ledger balance is the account's average ending balance during the month. To calculate the average ledger balance, a company combines the ending balance from each day during the month and divides the result by the number of days in the month.
It's the amount you have in the account before any pending charges are added. Your available balance is the amount you can use for purchases or withdrawals. It's made up of the account balance minus pending debit card authorizations and holds on funds.
Turn off any anti-virus, firewall and VPN software on your computer. Try again to access My Ledger or perform the genuine check. Whitelist Ledger Live in your anti-virus if that worked. Add Ledger Live to the list of exclusions on Windows Security.
Can Ledger Nano X operate on its own? Ledger Nano X requires either a desktop computer (at least 64-bit Windows 8.1, macOS 10.10 or 64-bit Linux) or a smartphone (at least iOS 9 or Android 7) to install apps, to add accounts, to check account balances and to manage secure transactions.
- Download and install the Coinbase Wallet extension from the Chrome Web Store. ...
- Open Coinbase Wallet extension.
- Select I already have wallet.
- Choose Connect Ledger wallet. ...
- Click Connect now.
- Sign the message on your Ledger device to connect with Coinbase Wallet.
The XRP Ledger cannot “run offline”. The decentralized network requires connectivity to maintain a shared state of the real-time ledger. XPOP is great!
Trezor and Ledger provide hardware wallets that store cryptocurrency and tokens offline on physical USB-like devices. The cold wallets allow users to have full control over their private keys and assets. Unlike hot wallets, Trezor and Ledger devices enable users to view coins without an internet connection or computer.
The ARK Wallet is available on Windows, Linux, and Mac OSX, and is compatible with Ledger devices. A user-friendly mobile version of ARK Wallet is also available for Android and iOS.
Both devices use a Secure Element (SE) – the most secure chip, designed to withstand attacks. With Ledger devices, your private keys never leave the SE and are safe from online hacks. Every action you take on Ledger Live is secured by your Ledger hardware wallet.
Can Ledger be physically hacked?
It is a secure hardware device that stores private transaction keys and other sensitive data. Unlike internet and mobile wallets, a hardware wallet cannot be hacked without physical access to the device, making the money less vulnerable to theft in this method.
As you can see here, your Private Keys never leave your Ledger device. Without your device and the correct app installed on it, transactions cannot be made.
So the link between Ledger and your cryptocurrency is not that Ledger owns or has access to your keys, rather Ledger wallets store and keep your private keys safe so that you can look after your own funds.
The Ledger Live smartphone app is compatible on iOS 9+ or Android Lollipop (7 and above) operating systems or higher.