What to do if an eBay seller doesn t respond?
Once you open a case, the seller should respond to you within 3 business days. If the seller doesn't respond within that time, go to the Resolution Center to escalate the case to Customer Support.
- Send More Offers. When you are seeking good deals, your offers will reflect your intentions. ...
- Make Better Offers. Sometimes it is the quality of your offers, not the quantity which is the issue. ...
- Limit the Time to Answer. ...
- Follow Up. ...
- Put Pressure on the Agent.
The seller has 24 hours to respond or they can just let it expire. We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.
There is no policy on ebay that mandates a seller to respond to a question, Generally speaking, maintaining intensive and clear communication with your buyers, though, is in your best interest. There may be situations in which not responding is the best solution.
eBay will send updates about the status of the dispute and may, in some cases, request additional evidence. If the seller wins the dispute, they get to keep their funds. If they lose, the funds are taken away and the seller is charged a $20 dispute fee.
If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.
There are quite a few reasons why a seller might take longer than usual to respond to your offer. The first is if they received multiple offers. “Typically, response time increases if there is more than one offer on the table,” says Ross. “Sellers may take their time to choose which offer is best for them.”
File a Suit Against the Seller
If the seller has not complied with the contract and continues to delay, hire a real estate lawyers to file a lawsuit against them. Ask for specific performance of the contract so the seller is forced to comply with the contract and so you can take both legal and equitable ownership.
Unfortunately, there's no rule about how quickly a seller has to respond to your offer. However, most sellers will extend the common courtesy to a buyer and respond in writing within 24 to 72 hours (or three business days) from the receipt of the offer.
Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
Does eBay monitor your messages?
Does eBay monitor and store members' messages? We may monitor messages (together with any attachments) sent between members for fraud, abuse, spam, illegal content, and other policy violations. We keep a copy of all communications which can be used to help in these circumstances.
Blocked users are still allowed to message you about a listing. If you decide to change this, you can do so on the buyer requirements page of your eBay account. You'll find this page under the 'Site Preferences' tab in your account.
Ebay doesn't know what the seller shipped or what the buyer received and they don't know what the buyer sent back or what the seller received, so they almost always take the buyers side. Have a safe and Happy New Year.
The online auction site launched in 1995, and scammers have used it ever since. eBay involves a lot of trust on behalf of the buyer and the seller, but it's relatively easy for that trust to be exploited. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user.
Not allowed
Returning an item other than the original item received. Using or damaging an item and then returning it. Returning an item with the reason that it was not as described when it was described accurately.
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
Sellers aren't able to leave negative or neutral Feedback for buyers. That means sellers need other tools that will protect them against unfair treatment from buyers and bring those buyers to eBay's attention. You can block buyers with too many policy violations, unpaid items, or who aren't registered with PayPal.
When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. Starting May 2022, when you issue a partial refund to a buyer, eBay will automatically credit a prorated portion of your final value fee based on the adjusted total amount of the sale.
A week gives the person enough time to thoughtfully respond.
Even though it's a little old-fashioned, some people will wait 3 days after a date to text you back to make you miss them more. Waiting any longer than a week could be a sign they're not interested, and it might be best to let the conversation die out.
This joint survey reveals that the recommended time of response is one hour. They point out that, "While some customers are still okay with a 24 hour response time, 31.2 percent of customers surveyed want a response in one hour or less.
How long is acceptable to wait for a reply?
Reply within 30–60 minutes to play it a little cool.
Even though you might be really excited to message them, you might seem a little needy or clingy with an immediate response. If you want to play it cool, wait for up to an hour so it doesn't seem like you're always on your phone checking for their reply.
- • Prohibited listing or advertisement.
- • IP infringement or counterfeit.
- • Spam listings including misleading pricing practices, keyword spam, and duplicate listings.
To put it simply, a seller can back out at any point if contingencies outlined in the home purchase agreement are not met. These agreements are legally binding contracts, which is why backing out of them can be complicated, and something that most people want to avoid.
Seller's Remorse Defined
Seller's remorse happens when a homeowner decides it was a mistake to list their home for sale and no longer has a desire to sell, particularly when they didn't have a strong reason for selling.
- Contact Your Seller. If an item hasn't arrived or isn't as. described, go to My eBay, select the. item in your purchase history, and. ...
- Not resolved? Let us know. If you've talked to your seller and the. ...
- We'll get your money back. Fast. You can count on hearing from us within.
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy.
It causes eBay staff to review the seller's account and they might take action against the seller including closing their account and banning them from selling or maybe removing some listings and revising them.
Contact the e-commerce website's Customer Care: When there's no reply from the seller, contact the customer care of the website. The customer care will contact the seller and the logistics company that delivers the product to solve the issue of non-delivery.
To be legally binding, both you and the buyer must sign the real estate contract. You can back out without consequences if the contract is still verbal and has not yet been legally signed.
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
Who do I complain to about eBay?
- Select Contact us at the bottom of this page.
- Scroll to the bottom of any eBay Help article and choose a contact option.
- Get in touch with us by email.
- Protect your personal information. ...
- Limit communication channels. ...
- When selling locally, stick to in-person transactions. ...
- Only accept payment through approved methods. ...
- Take extra caution with shipping. ...
- Take advantage of seller protections and guidelines.
Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution. Users need to register themselves with the portal to file or lodge their complaints online. One can also check the status of already filed complaints.
Rejecting an offer is entirely legal as long as you do it for the right reasons. There are many reasons that are legally acceptable, including low offers and concerns about the buyer's financial position. But sellers cannot discriminate against individuals protected under state and federal law.
If the seller intentionally leaves personal property behind, it could be considered “abandoned.” That means you now own all that stuff, and you're on the hook for cleaning it out.
Businesses can't take away a consumer's right to a refund or replacement for faulty products or services. It's illegal for businesses to rely on store policies or terms and conditions which deny these rights. For example, policies which say 'no refunds' or 'no refunds or exchanges on sale items'.
Generally, look for sellers that have a higher number of feedback ratings. If you're looking at a product and the seller has 300 feedback ratings and a positive feedback score of 98%, it indicates a very reputable seller. You don't have to investigate this seller further.
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
Violation of one of eBay's rules and policies, including the following: Using stock images or manufacturers' photos in your listings. Selling prohibited items, such as alcohol. Selling items that infringe upon someone's intellectual property. Shipping orders late or uploading tracking information late.
In this blog post, we will discuss the four most common types of violations: safety, sexual harassment, wage and hour, and whistleblower.
What is seller negligent?
California law states that a seller who willfully or negligently fails their duty to the seller shall be liable for the amount of damages suffered by the buyer. The remedies California law offers for the buyer are: Damages. Specific performance (if the seller is forced to fix the error rather than pay money for it)