Why does MoonPay keep declining? (2024)

Why does MoonPay keep declining?

If your payment declined, you haven't received your crypto or waiting time exceeded the required payment process period. If you still have any questions, please get in touch with the customer service of MoonPay and tell them more about the issue you've encountered: they will be able to assist you.

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Why does my MoonPay transaction keep failing?

Most orders fail because we couldn't accept your payment, or we couldn't verify your account or payment method. If your order has failed and you have received a message saying “Your transaction has been declined by your bank”, please contact your bank for assistance, as they have rejected your payment.

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What Debit cards work with MoonPay?

US residents can purchase using the following payment methods on MoonPay:
  • Credit/debit card (including MasterCard, Visa and Maestro)
  • Apple Pay.
  • Google Pay (supported only on Android devices)
May 18, 2022

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Why does my card keep declining on Crypto?

Insufficient Funds in the Issuing Bank

All fiat transactions require you to have enough funds in your accounts. Otherwise, the card will simply be declined. Pro Tip: You can Add Money to Crypto.com using a card or your bank account if you please.

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What is MoonPay daily limit?

What are the Maximum Transaction Limits for using the MoonPay service on GokuMarket? Once your identity has been verified as part of your first purchase transaction, then the daily purchase limit is 5,000 EUR and the monthly limit is 20,000 EUR (or equivalent in your fiat currency of choice) using the service.

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Is MoonPay down right now?

MoonPay seems to be up and running. We've updated the status 1 minute ago.

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Is MoonPay legal?

“In addition to MoonPay being a US FinCEN-registered Money Services Business, we are pleased to have been granted Money Transmitter licenses in 18 states and hope to have these live across all applicable US states by early 2022.”

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Is MoonPay linked to PayPal?

One of the most recommended ways to buy and sell BTC with PayPal is through MoonPay.

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How do I deposit money into MoonPay?

How to Deposit Money in MoonPay?
  1. Note that MoonPay is not a wallet. ...
  2. Steps to Deposit Money in MoonPay:
  3. Step 1: Go to MoonPay.com. ...
  4. Step 3: You will be taken to a 'Buy BTC' screen by default. ...
  5. Step 4: Click on 'Continue'.
  6. Step 5: Enter the wallet address to where the purchased cryptocurrency must be deposited.
Jan 20, 2022

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How do I fund my MoonPay account?

On the MoonPay home screen, select CELO or Celo Dollars (cUSD) from the Currency drop-down menu, and enter the amount you would like to purchase.
...
Make your selections for adding funds:
  1. Select the asset you wish to buy, and select "Debit card" as your payment method. ...
  2. Enter the amount you wish to spend.

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How do I fix card declined by issuer in crypto?

How to fix Crypto.com Error Declined by Issuer
  1. 1) Problem with the server of your Card Issuer. This is a very common issue with servers. ...
  2. 2) Insufficient funds in your Card. ...
  3. 3) Invalid card number or expiration date. ...
  4. 4) Suspected fraud related to your card. ...
  5. 5) Change your card. ...
  6. Wrap up: Crypto.com Error Declined by Issuer.
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How do I fix card declined by issuer?

Usually, this involves contacting your bank or credit card company to fix the issue.
  1. Figure out the reason for the decline. Once the declined payment happens, your credit card company or bank may share the reason for the decline with us. ...
  2. Contact your credit card company or bank.

Why does MoonPay keep declining? (2024)

How do I buy crypto with debit card?

Steps to buy Bitcoin with a debit or credit card on Paybis:
  1. Create an account in Paybis and verify ownership. Enter your details to verify the account.
  2. Link your debit or credit card to your profile. ...
  3. Start the exchange and select the credit/debit card and your currency. ...
  4. Receive Bitcoins on your wallet.
Jul 18, 2022

How do I increase my MoonPay limit?

We will only ask you to increase your account limit if you place an order that puts you over your current limit.

What countries allow MoonPay?

Buying Bitcoin and other cryptocurrencies via Moonpay directly in the BitBoxApp is available to residents of more than 160 countries.
...
What countries are supported to buy crypto?
  • Afghanistan.
  • Albania.
  • Bahamas.
  • Bangladesh.
  • Barbados.
  • Bolivia.
  • Botswana.
  • Cambodia.

How long does it take to verify identity on MoonPay?

Quick ID Verification

In many crypto applications, customers need to wait up to 24 hours to verify their identities. With Berbix and Alloy, MoonPay gets their customers registered and trading within 15 minutes.

Why does MoonPay take so long to verify?

Most verifications will be processed automatically, but if you've submitted a document or image that doesn't meet our requirements, we might have to review it manually and this could cause additional delays. Most verifications are processed between a few minutes and a few days.

Does MoonPay have a mobile app?

To get started, download the Phantom mobile application, available now on iOS. After creating a new wallet address or importing an existing one, click Deposit → Buy with MoonPay to purchase Solana instantly. Users can buy crypto now via MoonPay directly in the Phantom mobile wallet.

Does MoonPay have an app?

Buy & sell crypto with MoonPay: there's nothing as easy

Once your device is set up, just click on the MoonPay app within the Ledger Live Apps Catalog (“Discover” section) and select the crypto you want to buy, without having to exit Ledger Live.

How long does MoonPay take to verify transactions?

How long does MoonPay take to verify transactions? In most cases, the verifications are processed automatically but it may take up to a few days in case the submitted documents or images do not meet their requirements.

How do I verify my payment on MoonPay?

Card verification with selfie

The email will ask you to upload a selfie of you holding your card, clearly showing the first 6 and last 4 digits of the card number and hiding the middle digits, as well as your full name on the card.

How do I contact MoonPay customer service?

If you have questions or concerns regarding this Privacy Policy, or if you have a complaint, please contact us at privacy@moonpay.com, or by writing to us at the MoonPay entity addresses provided above.

How do I get my money back from MoonPay?

How do I Get Refund from MoonPay? Again, you cannot get a refund from MoonPay if you have a successful cryptocurrency transaction. These transactions are irreversible.

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